1. What products do you sell?

Store HeyShops specializes in women’s clothing, offering stylish and comfortable apparel for everyday wear.

2. How do I place an order?

Browse our website, select your preferred items and sizes, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Credit Cards
  • Debit Cards

All payments are processed securely through trusted third-party providers.

4. How long does shipping take?

Orders are typically delivered within 7–15 business days after shipment. Delivery times may vary depending on your location and shipping conditions.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information if available. Please allow time for tracking details to update.

6. Do you offer returns or exchanges?

Yes. We accept returns and exchanges within 30 days of receiving your order, provided the items meet our return conditions. Please refer to our Exchanges and Returns Policy for full details.

7. How do I request a return or exchange?

Contact our customer support team within 30 days of delivery. Once approved, we will provide return or exchange instructions.

8. When will I receive my refund or replacement?

  • Refunds: Approved refunds are processed within 3 business days after we receive and inspect the returned items.
  • Exchanges: Replacement items are shipped within 3 business days after exchanged items are received and approved.

9. Can I cancel or change my order?

If your order has not yet been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or changed.

10. Are shipping fees refundable?

Shipping fees are non-refundable unless the return is due to an error on our part.

11. Do you ship internationally?

Yes, we ship to multiple regions. Available shipping destinations will be shown during checkout.

12. Is my personal information secure?

Yes. We take data protection seriously and handle your personal information in accordance with our Privacy Policy.

13. How can I contact customer support?

You can contact us through the Contact Us page on store.heyshops.us. We aim to respond as quickly as possible.